Refund policy

Clubeleven Refund Policy

Thank you for shopping with Clubeleven. We want you to love your purchase. Please read our policy carefully before completing your order.
Change of Mind
We do not offer refunds or exchanges for change of mind. Please review your cart carefully before finalizing your purchase.
Eligible Refunds
We will gladly process a refund if your item meets either of the following conditions:
  • The item is the incorrect sizing.
  • The item is faulty, damaged, or not as described.
100% Authenticity Guarantee
At Clubeleven, we guarantee every item is 100% authentic.
If an item is proven unauthentic by a reputable, independent authenticator, you will receive a full refund (including shipping costs).
To claim your refund, email our support team with your order number and the official third-party proof.
The 7-Day Window
To receive a refund for incorrect sizing or an item not as described, you must contact us and initiate the return within a strict 7-day window from the date of delivery. Any requests made after this 7-day period will not be accepted.
Return Conditions
To be eligible for a refund, your item must be unworn, unwashed, and in the same condition that you received it. It must also be returned in its original packaging with all tags attached.
How to Start a Return
Please email our support team at cluubeleven@gmail.com within 7 days of delivery. Include your order number, a description of the issue, and photographic evidence if the item is damaged or not as described.