Refund policy

Thank you for shopping with Clubeleven. Please read this policy before you order.

At Clubeleven, we want you to be 100% happy with your boots. Football boots are a precise fit, so please shop smartly before you buy: check the size guide, measure your foot, confirm the soleplate suits your playing surface, and read the full listing and photos.

7-day returns
If you change your mind, you can contact us with your return request within 7 days of delivery, provided that:

  • the boots are unworn, with no studs marked, scuffed or grass-stained, and have not been used outdoors (trying them on indoors on a clean surface is fine)
  • everything that came with them is included, in original condition: original box, tags, inserts, laces, spare parts, dust bags and any free gifts;
  • you contact us at support@clubeleven.store within 7 days of delivery with your order number, we will then organise a return shipping label, paid by us.

Faulty or not as described

If your item arrives faulty, damaged or not as described, we will arrange a replacement or refund. To make a claim:

  1. Email support@clubeleven.store within 7 days of delivery. This doesn’t affect your rights under Australian Consumer Law.
  2. Include your order number, a description of the problem and clear photos.
  3. If we approve your claim, we will send you return instructions. We pay the return shipping.
  4. Return the item in its original packaging. Items claimed as not as described must be unworn.
  5. Once we receive and inspect the item, we will send a replacement or refund your original payment method.

Lost or damaged in transit

See our Shipping Policy for how to report a lost or damaged parcel.

Authenticity

Items proven to be unauthentic are covered by our 100% Authenticity Guarantee, which has its own claim process. See the Authenticity Guarantee page.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.